I must say I am pretty impressed with the better services provided by foodpanda. The app and delivery service used to be 3 stars and have recently improved and personally, i feel their service is as good, if not better than grab delivery service.
Grab and foodpanda are two companies who have been benefitting and enjoying growth and expansion, since the pandemic.
Food Vendors
Many food vendors and shop had no choice, but to move to online platforms, in order to bring the income in and ensure that their food are sold if not sold out. Now, food delivery platforms like grab, foodpanda and deliveroo have managed to grasps this opportunity.
Food Delivery Staff
In fact, these delivery suppliers have grew the working population. People of all ages, races and gender can simply sign up to be their delivery staff.
Though hard work and lots of physical movements required, many have jumped onto this bandwagons that provide good employment for many , regardless of the pandemic situation. The hard earned money is decent, and if one is hardworking, can earn up to S$3K to S$4K per month.
Cost to Consumer for Convenience Offered
And though these online delivery services company offer the best alternative for remote ordering and clearing of food for food vendors, who if not, would have to suffer a much more wounded income, the companies charge the vendors and consumers a fee, in order to provide this convenient service.
I mean sometimes, if I cater in my transport fee, it is quite worth the while to pay some difference to benefit the convenience and hassle free service. And moreover, I get to have more time to do other stuff.
Fees & Convenience
In fact, some vendors hike up their unit prices in order to cover the fees, passing on the charges to the paying consumers.
Consumers being able to enjoy the convenience of not travelling to purchase food and receiving their orders piping hot, while they enjoy the comfort of their home or office, bears the costs,
Hence, sometimes it is quite interesting to check on different food delivery service company and see the differences in prices for the same food ordered.
Good Enhanced Service
Oh ya, this post was triggered by the good service that food panda has given. I ordered three packets of laksa and rojak, few days ago and experienced delayed order. It was about 3.45 pm and I was ok with the delay as I ordered the food for dinner. When the food arrived, I noticed that the rojak sauce spilled and messed up my laksa packs.
Though it was not a big deal, I took a picture and sent it to the cs for feedback, hoping that the future packaging would improve. So, I was surprised when I received a response from them that they regretted this incident and would give me 100% refund on my order!
Of course this would be paid by the food vendor, but it is a good feedback loop for them to pack their items properly, in order to prevent spillage when transported by the grab delivery service guys/gals.
Repeat Customers due to Good CS Provided
Yes, I was so pleasantly surprised. And of course, the following day, I ordered from them again and double the quantity ordered as I had this positive experience with them.
So, their good customer service gained them repeated customers again. For the platform as well as the food provider, as I do enjoy the laksa and rojak a lot.
I am not sure if I am biased due to the good service I received from foodpanda or not. But, I realised that foodpanda platform service fees seems to be lower than grab’s these days!
What are your thoughts on the foodpanda, grab or deliveroo service provider in your area?
